Telemedicine:
Communicating About Health by Phone or 2-Way Video
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| Health Literacy Out Loud |
Cliff Coleman M.D.,
M.P.H. is an Associate Professor of Family Medicine at
Oregon Health & Science University. Dr. Coleman practices as a family
medicine physician at a Federally Qualified Health
Center. His clinical interests include treating medically complex
individuals and underserved populations. Dr. Coleman is also a national health
literacy expert. His ongoing research and teaching help lead the way toward
health literacy competencies for all health professionals.
In this podcast, Dr. Cliff Coleman talks with Helen
Osborne about:
➤ A
new era of delivering healthcare at a distance brought on by necessity during
COVID-19.
➤ Telemedicine
benefits and drawbacks for patients, practitioners, and populations.
➤ Lessons
learned about effective communication. These include ways to establish a mutual
agenda, encourage conversational turn-taking, discuss potentially awkward topics,
and confirm understanding at the conclusion of telemedicine visits.
More ways to learn:
“Health
Literacy and Clear Communication Best Practices for Telemedicine” by
Cliff Coleman MD, MPH. Posted on November 10, 2020 in HLRP: Health
Literacy Research and Practice.
“Telehealth
Guidance and Resources” from the American College of Physicians (ACP).
“Talking
about Interactive Health Literacy & Oral Communication (HLOL #35),” a
Health Literacy Out Loud podcast interview with Donald Rubin, PhD. LISTEN
23:17
Read a transcript of this podcast
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