 |
The Hidden Cost of Healthcare System Complexity
Accenture: 9.06.2018
Healthcare
system complexity is not news to anyone. Yet the impact in hard dollars on
payers is news. Not only are people frustrated, but money is being wasted. In
fact, more than half of US consumers do not understand how to navigate the
current healthcare landscape because it is so complex, reveals Accenture
research. This low healthcare system literacy is creating an estimated $4.8
billion annual administrative cost burden for payers.
Instead
of forcing people to continue to battle complexity, payers can invest in
simplifying the ways consumers interact and engage with healthcare. Because
it’s not Americans who are failing in healthcare system literacy. It’s the
complexity of the system that’s failing them.
Literacy
is not a given
Accenture
developed a Healthcare System Literacy Index to understand the healthcare
competency levels of US consumers. This analysis reveals that 52 percent of
them have low healthcare system literacy—including 33 percent with no
experience and 19 percent who are novices. Of the 48 percent of Americans who
have high healthcare system literacy, only 16 percent qualify as experts.
═════════►
People
with low healthcare system literacy struggle to make informed decisions about
everything from the health plan types they choose to the premiums they pay. A
big surprise is that many consumers with low healthcare system literacy are
well educated. Forty-eight percent of low healthcare system literacy consumers
completed college or hold a graduate degree. And 97 percent of them have at
least a high school diploma. READ
MORE >>
Health
2017:
Hidden Cost of Healthcare System
Complexity, Accenture
2015:
Health Literacy & Patient Engagement - Annual Report, US
HHS Sep 2015
2011:
Health Literacy Interventions Outcomes: Updated Systematic Rvw, AHRQ
2010:
Health Literacy, NNLM
2010:
Health Literacy: Accurate Accessible Actionable Health Info. for All, CDC
2009:
Reaching America’s Health Potential Among Adults, RWJ Foundation
2009:
Low Health Literacy, NAAL
2003
2004:
Literacy and Health in America, ETS
Posts
No comments:
Post a Comment