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Five Steps to Plain Language
A
communication is in plain language if its wording, structure, and design are so
clear that the intended readers can easily find what they need, understand what
they find, and use that information.
Our
five-step checklist will guide you through the plain language process and help
you develop content that’s right for your organization.
Step
1. Identify and describe the target audience.
Define
the target groups that will use the document or website
Step
2: Structure the content to guide the reader through it
Organize
the content so that it flows logically
Step
3: Write the content in plain language
Keep
it short and to the point
Step
4: Use information design to help readers see and understand
The
design works when users notice and use the signposts to move through the
information efficiently.
Step
5: Work with the target user groups to test the design and content
Test
the design at multiple points
The
document or site works when target users can find what they need, understand
what they find, and act on it confidently.
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