4 Important Things Users Want from a Library (and How to Offer Them)
Princh:
7.18.2017
Sometimes, there is a big imbalance
between what the users wish to have in a library and what they really get. As
Mick Fortune mentions in our previous post, for many years libraries measured their success primarily by
footfall and they only focused on that. Only in the last few years, libraries have really started focusing
on getting to know their users better. Even so, all the studies, such as those
made by The Pew Internet, Carnegie UK Trust, Museums Libraries & Archives UK, etc. end up showing the same results.
In the following blog posts, we’re
going to explore the various things users want from a library and suggest a few
ways how libraries can set this right. In this first post, we will focus
on the 4 most important things users want from a library.
1. A good range of books
2. Longer opening hours
3. Core library service for free
4. Help from knowledgeable librarians
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